Jira Troubleshooting

Owned by Anubhuti Shrivastava
Last updated: Oct 10, 2024 by Dominik Trygar
1 min read

Starting October 11, 2024 (Zephyr Enterprise 8.2), the Zephyr Enterprise documentation moved from its current location on Atlassian to a dedicated, standalone Zephyr Enterprise documentation page. Please see: https://support.smartbear.com/zephyr-enterprise/docs/en/zephyr-enterprise/zephyr-administration-guides/system-setup/jira-integration/jira-troubleshooting.html

The users can verify themselves by using the following aspects:

  1. Properties file - Check the value of the secured flag in jdbc.properties. By default, it is set to false.
    The value of the “secured” flag shall be changed to “true” when Zephyr & Jira both are on HTTPS.

  2. Check the user who is set in Defect Tracking administration has the admin privilege and has access to the webhook if the webhook needs to be managed by the Zephyr page. The User must have permission to browse the project in Jira.