Zephyr End-of-Life Policy
Starting October 11, 2024 (Zephyr Enterprise 8.2), the Zephyr Enterprise documentation moved from its current location on Atlassian to a dedicated, standalone Zephyr Enterprise documentation page. Please see: Zephyr End-of-Life Policy | Zephyr Enterprise Documentation
Products reach the end of their Product Life Cycle for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, Zephyr recognizes that end-of-life milestones often prompt companies to review the way in which such end-of-sale and end-of-life milestones impact Zephyr products. Zephyr's end-of-life policy helps customers better manage their end-of-life transition and understand the role that Zephyr can play in helping to upgrade and/or migrate.
General policy guidelines
Full Support
Full Support is provided for one year after the first Generally Available (GA) date for any major release.
A major version is any two-digit release. For example: 7.15, 7.16.
Full Support license holders have complete access to Zephyr Support staff and development support for patches, hot fixes, bug fixes, etc.
Options within the Full and Limited Support stages are still dictated by the license holder's Support Package tier and require a valid active license.
Notes
Minor versions released after the oldest supported major releases ARE supported.
A minor version is any three-digit release. For example: 7.14.1, 7.15.1.
Minor versions released before the oldest supported major release ARE NOT supported.
Versions that are no longer supported will receive no assistance from Zephyr Support staff but will retain access to all public Zephyr resources such as:
Updates to the current End-of-Life cycle are made with every major Zephyr release.
The table below provides End-of-Life details of Zephyr Enterprise versions.
The end-of-life date is reached in one year after the last minor release.
Major Version | Support Type | Release Date | End-of-Life Date |
8.1.0 | Full | July 19, 2024 | July 19, 2025 |
8.0.1 | Full | May 10, 2024 | May 10, 2025 |
7.21.1 | Full | March 1, 2024 | March 1, 2025 |
7.21.0 | Full | January 31, 2024 | January 31, 2025 |
7.20.1 | Full | November 29, 2023 | November 29, 2024 |
7.20.0 | Full | October 18, 2023 | October 18, 2024 |
7.19.0 | Full | September 6, 2023 | September 6, 2024 |
7.18.0 | Full | June 16, 2023 | June 16, 2024 |
7.17.2 | Full | June 7, 2023 | June 7, 2024 |
7.17.1 | Full | May 9, 2023 | May 9, 2024 |
7.17 | Full | April 19, 2023 | April 19, 2024 |
7.16 | Full | Feb 22, 2023 | Feb 22, 2024 |
7.15 | Full | October 8, 2022 | October 8, 2023 |
7.14 | Full | September 16, 2022 | September 16, 2023 |
7.13 | Full | July 29, 2022 | July 29, 2023 |
7.12 | Full | June 24, 2022 | June 24, 2023 |
7.11 | Full | May 17, 2022 | May 17, 2023 |
7.10 | Full | April 19, 2022 | April 19, 2023 |
7.9 | Full | March 14, 2022 | March 14, 2023 |
7.8 | Full | February 7, 2022 | February 7, 2023 |
7.7 | Full | January 5, 2022 | January 5, 2023 |
7.6 | Full | November 19, 2021 | November 19, 2022 |
7.5 | Full | October 14, 2021 | October 14, 2022 |
7.4 | Full | August 31, 2021 | August 31, 2022 |
7.3 | Full | July 30, 2021 | July 30, 2022 |
7.2 | Full | June 30, 2021 | June 30, 2022 |
7.1 | Full | June 1, 2021 | June 24, 2022 |
7.0 | Full | April 28, 2021 | April 28, 2022 |
6.x and earlier | None |
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Starting Release 8.2, Zephyr Enterprise documentation is moving from its current location on Atlassian to a dedicated, standalone Zephyr Enterprise Documentation page. https://support.smartbear.com/zephyr-enterprise/docs/en/welcome-to-zephyr-enterprise.html