Products reach the end of their Product Life Cycle for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, Zephyr recognizes that end-of-life milestones often prompt companies to review the way in which such end-of-sale and end-of-life milestones impact Zephyr products. Zephyr's end-of-life policy helps customers better manage their end-of-life transition and understand the role that Zephyr can play in helping to upgrade and/or migrate.
General policy guidelines
Full Support is provided for one year after the first Generally Available (GA) date for any major release.
A major version is any two-digit release. For example: 7.15, 7.16.
Full Support license holders have complete access to Zephyr Support staff and development support for patches, hot fixes, bug fixes, etc.
Options within the Full and Limited Support stages are still dictated by the license holder's Support Package tier and require a valid active license.
Minor versions released after the oldest supported major releases ARE supported.
A minor version is any three-digit release. For example: 7.14.1, 7.15.1.
Minor versions released before the oldest supported major release ARE NOT supported.
Versions that are no longer supported will receive no assistance from Zephyr Support staff but will retain access to all public Zephyr resources such as: