Zephyr is available for on-premise installation on Windows and Linux (Redhat, Ubuntu, CentOS and Fedora), as well as hosted SaaS. Based on the licenses purchased, it can have unlimited NAMED or CONCURRENT users.

Zephyr License Information

To view software licensing information, click your user name in the top-right corner of the Zephyr window and select About Zephyr from the drop-down menu:

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The page contains the following information:

• Company - The name of your company

• Customer ID - The ID that defines the unique customer

• License ID - The ID that defines the unique license

• Contact - The person who registered your license

• License Edition - The edition for your registered license

• License Type - The type of license (Named or Concurrent)

• Validity - The length/life of the license (Start and end date of the license provided)

• Licenses - The total number of licenses available for users in your company

• # Used - The number of licenses being used out of the total amount of licenses

• # Available - The remaining number of licenses that are still available to be used

• Peak Usage - The maximum number of licenses used.

• Peak Usage Time - The time when the maximum number of licenses was used.

If you have a large Zephyr deployment, and as an admin or manager you want to avoid situations where your team runs out of licenses and gets blocked while working on an important release, you need information about the peak license seats used over time, and you may need to be notified when you get close to using all licenses.

The administrator can set any percent of used licenses as a threshold on the Miscellaneous page. Once the specified threshold is reached, the users with administrator roles will be notified about this.

To download a CSV file containing license usage data, click Download License Usage on the About Zephyr page:

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NAMED and CONCURRENT License Users

It also indicates the total number of licenses you have, how many have been used and how many are available. License Type can be "NAMED" or "CONCURRENT". If you have a license type of NAMED, it shows the total number of named licenses you have, how many have been used and how many are available. If you have a license type of CONCURRENT, it shows the total number of concurrent licenses you have, how many are currently logged in and how many are available.
 
As the name implies, NAMED users are specifically named users of the system, and you can add only that many users in the active state in the User Setup section. (You can add more users, but they will be disabled and shown as italicized in the list.)
 
If you have CONCURRENT licenses, you can add as many users as you want in the User Setup section but only that many users can successfully log into Zephyr as the number of CONCURRENT licenses you have. If the maximum number of users have been reached, the next user will not be able to login until a license is freed up. See the User Setup section for more details.
 
The View license details button provides details on your license subscriptions in a visual format. Please click on the 'Buy More License' button to get in touch with Zephyr Sales and buy/renew your licenses.
 
NAMED and CONCURRENT licenses cannot coexist (i.e. you can have either one or the other.)

If you have a large Zephyr deployment and as an admin or manager you want to avoid situations where your team runs out of licenses and gets blocked while working on an important release, you need information about the peak license seats used over time, as well notifications when you get close to using all licenses.

In this dialog, the administrator can set any percent of used licenses as a threshold, and once the specified threshold is reached, the users with administrator roles will be notified about this. The possible values range from 0 to 100. The default value is 90%.

License overuse warning

Zephyr shows a warning message if the number of logged in users (if you have a Concurrent license) or the number of created users (if you have a Named license) exceeds the license usage threshold specified by the administrator:

The message is shown to all users who have the administrator role (that is, to those who have permission to access the Administration > System Setup page).

When you get this message, you, as an administrator, can do the following depending on the license type used:

Concurrent license: Reduce the number of currently logged-in users or buy a license that allows more concurrent users.

Named license - reduce the number of users or buy more license seats.

If you are using a Named license and the number of created users exceeds the license limit, Zephyr will also show the following message to the super admin (Test Manager):

The users added beyond the license limit will have no access to Zephyr.

License Expiration

The Test Manager/Administrator will receive a gentle reminder before the license expires. Upon the expiration of the license, users will not be able to log into the system. Please click on the 'Buy More License' button to contact Zephyr Sales and buy/renew your licenses.

To add new licenses to your existing Zephyr instance, please contact Zephyr Sales at sales@getzephyr.com or contact your Sales Account rep.

On buying Zephyr licenses, you may also choose to move your existing on-premise Windows installation to either Linux or to the hosted SaaS platform without any loss in data or functionality. Zephyr Support will assist in this process.

How to Apply for the License?

• SaaS - The user can reach out to Zephyr support for the License link to support case.

• On-premises - The user needs to put the license in the following location: {ZephyrDir}/license.

Where to get the License file?

The user can contact the Sales team at sales@smartbear.com or Support to get the license file.