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Support ZIP File

Support ZIP File

Owned by Anubhuti Shrivastava
Last updated: Oct 10, 2024 by Dominik Trygar
1 min read

Starting October 11, 2024 (Zephyr Enterprise 8.2), the Zephyr Enterprise documentation moved from its current location on Atlassian to a dedicated, standalone Zephyr Enterprise documentation page. Please see: https://support.smartbear.com/zephyr-enterprise/docs/en/zephyr-enterprise/zephyr-administration-guides/system-setup/system-config/support-zip-file.html

Before sending a request to our Support team, you can create an archive containing system information and logs to help us debug the issue. To do that:

  1. Click Create Zip on the About Zephyr page:

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Zephyr will generate a ZIP file containing the required data. The button will change to the Download Zip button:

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  1. Click Download Zip to download the file, and then attach it to your support ticket.