Getting Capture for JIRA in your browser

Capture for JIRA includes browser extensions for all the major browsers, including Internet Explorer, Firefox, Chrome, and Safari. The browser extension allows you to capture issues in your JIRA projects directly from any web page, take and annotate screenshots, use issue templates, manage test sessions, and much more.

Before you begin

Check whether your browser's version is supported for the Capture for JIRA browser extension on Capture for JIRA Compatibility Chart. Note that Capture for JIRA does not currently support any mobile browsers (iOS, Android, etc).

You will also need the Capture for JIRA plugin installed on your instance of JIRA before the extensions become available. Otherwise, you will not see the 'Test Sessions' menu in your JIRA site.

Downloading the Capture for JIRA Extension

To download the Capture for JIRA browser extension, navigate to Capture (upper menu in the JIRA header) > Get Browser Extension. Capture for JIRA will detect your current browser for downloading the extension.

Installing the Capture for JIRA Extension


  1. After clicking the Download JIRA Capture link, click "Allow".
  2. When prompted, Install Capture for JIRA.
  3. Restart Firefox.
  4. Start Capture for JIRA for Firefox by clicking the  icon in the toolbar in the top right. Alternatively, you can start Capture for JIRA by going to Tools > JIRA Capture in the Firefox menu.


  1. After clicking on the "Download JIRA Capture" link, click "Continue" at the bottom left of the screen.
  2. When prompted, "Install" Capture for JIRA.
  3. To start Capture for JIRA for Chrome, click on the  icon in the toolbar in the top right.
If you are using Chrome 21 or greater, please follow the instructions on this page: Installing the Capture for JIRA extension in Chrome


  1. After clicking the Download JIRA Capture link, double-click jira-capture-latest.safariextz in the Downloads dialog.
  2. When prompted, Install Capture for JIRA.
  3. To start Capture for JIRA for Safari, click on the  icon in the toolbar in the top left.


  1. After clicking the Download JIRA Capture link, click Run to begin the Capture for JIRA installer.
  2. When prompted, click Run to launch the Capture for JIRA Internet Explorer plugin installer. Please ensure Internet Explorer is closed for the installer to run.
  3. After the installer is complete, restart Internet Explorer.

  4. To start Capture for JIRA for Internet Explorer, click on the  icon in the toolbar. If this icon isn't visible, you can also start Capture for JIRA by going to the View menu and selecting Explorer Bars > JIRA Capture.

In some cases, you may find that your Internet Explorer browser does not show the Capture for JIRA icon, and you may not be able to access the View menu. This is because the relevant menu bars have been disabled. The process to enable them varies between versions of Internet Explorer, but is usually accessible by right-clicking in the title bar (the area above the address bar). You can then choose to turn on the command bar or menu bar.

Please note, for Capture for JIRA to operate correctly, you must ensure that cookies are enabled on your browser.

Connect Capture for JIRA Extension to JIRA

After installing the Capture for JIRA extension for your browser, you will be prompted to log in to your JIRA server by providing a user name and password. 

To reconfigure your connection to the JIRA server, you can click the "cog" icon in Capture for JIRA above the tabs:

When connecting to JIRA Cloud instances, please be sure to use https:// and a username to login (as opposed to the email address for the user.) Otherwise, you may encounter the error:

It looks like Capture for JIRA has run into an unexpected fatal error. You will need to restart Capture for JIRA which may fix this issue.