Zephyr Help Menu

Zephyr for Jira is now Zephyr Squad! Read more about this.

Zephyr for Jira is now Zephyr Squad! Read more about this.

Zephyr for Jira includes the Help menu that allows you to create a support ticket, vote on new features, provide feedback an so on:

The Help button is available only on Zephyr-owned pages and will not be displayed for any default Jira pages.


The Help > Support option allows our users to easily create and submit a new support request. By clicking this option, you will be navigated to the SmartBear support portal where you can create a new support request if you are running into any issues or need assistance.

Improvement requests

The Help > Improvement requests option navigates to the Ideas portal where you can vote on features to be implemented in future releases, create ideas for Zephyr for Jira Cloud improvements and comment on the existing ones.

The Trello board where you voted on new features and shared your ideas is now deprecated.


Zephyr strives to bring the best test management tool experience to our customers around the world by utilizing our innovative solution for our customer's testing needs and goals. Zephyr welcomes feedback for our Zephyr for Jira Cloud product and we believe the best way to grow and improve on the usability, functionality, and accessibility of our Zephyr for Jira Cloud product is to listen to our customers and your ideas. 

Want to actively contribute and communicate with us to positively affect the future of our technology? Our product feedback form provides you with the opportunity to share any and all ideas regarding new product features, user interface changes that you'd like to see, and any suggestions for our product moving forward.

To open the feedback form, click Feedback in the Help menu. In the form, you can rate our product and leave any comments or suggestions you may have:

Click Submit after you populate all the required fields.


Clicking on Documentation opens the online Zephyr for JIRA Cloud documentation where you will find information on various product features.

Zephyr Status

Clicking on Zephyr Status opens the status page where you can see the current status of Zephyr for Jira Cloud and subscribe to updates on planned maintenance.

See Also

Explore the New User Interface