Reset User Password

Owned by Kevin Pham (Deactivated)
Last updated: Oct 10, 2024 by Dominik Trygar

Starting October 11, 2024 (Zephyr Enterprise 8.2), the Zephyr Enterprise documentation moved from its current location on Atlassian to a dedicated, standalone Zephyr Enterprise documentation page. Please see: https://support.smartbear.com/zephyr-enterprise/docs/en/zephyr-enterprise/zephyr-administration-guides/user-setup/reset-user-password.html


To reset the password of a user, follow these steps:

  1. Log in to Zephyr Enterprise as an administrator. Go to Administration > User Setup:


  2. Select the user that you want to reset the password for, and scroll the page down to the Edit User section. Click Reset This User's Password there:


  3. Confirm the change in the subsequent message box:


  4. Important: Scroll the page down and click Save to apply the changes.


Note: the message box shows the new password that will be active after the reset. This password coincides with the username you can see in the Edit User section: