Delete Disable User's

Starting October 11, 2024 (Zephyr Enterprise 8.2), the Zephyr Enterprise documentation moved from its current location on Atlassian to a dedicated, standalone Zephyr Enterprise documentation page. Please see: https://support.smartbear.com/zephyr-enterprise/docs/en/zephyr-enterprise/zephyr-administration-guides/user-setup/delete-disable-user-s.html

For our customers' GDPR compliance, we now provide a method to completely delete inactive users with all PII (Personally Identifiable Information) from the database, that user will be assigned as an In-active deleted user

  • To Enable this feature, the user has to Enable the
    Administration > Customizations > Miscellaneous > Delete Inactive Users

  • Once users enable this Flag they will see a button Delete Inactive Users in
    Administration > Customizations > Advanced > Delete Inactive Users

  • Click on the button Delete Inactive Users, and a Pop-up will come.

  • In the above pop-up

    • Total number of users to be deleted at a time:-

      • The value that at a time the number of users will be deleted. This can be configured in the Properties file in {ZephyrDIR}/tomcat/webapps/flex/WEB-INF/classes/gdpr.properties.

      • By default, the value is one

      • It can be configured by changing the value of zephyr.gdpr.delete.count
        #zephyr gdpr delete count
        zephyr.gdpr.delete.count=1

      • Once this value is changed System needs to be restarted to make the change value effective.

    • Total number of inactive users:

      • This is the total number of inactive users present in the system.

  • Once click on the Delete button users will start getting deleted one by one depending on how many users are to be deleted at a time depending on the value in the Total number of users to be deleted at a time.

This action is irreversible make sure you want to delete the user as it will remove the complete trace of the User from the system.

  • Once Users are deleted, they will get replaced by the User called “InActive user”.