Zephyr End-of-Life Policy

Starting October 11, 2024 (Zephyr Enterprise 8.2), the Zephyr Enterprise documentation moved from its current location on Atlassian to a dedicated, standalone Zephyr Enterprise documentation page. Please see: https://support.smartbear.com/zephyr-enterprise/docs/en/zephyr-end-of-life-policy.html

Products reach the end of their Product Life Cycle for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, Zephyr recognizes that end-of-life milestones often prompt companies to review the way in which such end-of-sale and end-of-life milestones impact Zephyr products. Zephyr's end-of-life policy helps customers better manage their end-of-life transition and understand the role that Zephyr can play in helping to upgrade and/or migrate. 

General policy guidelines 

Full Support 

  • Full Support is provided for one year after the first Generally Available (GA) date for any major release.

    • A major version is any two-digit release. For example: 7.15, 7.16.

  • Full Support license holders have complete access to Zephyr Support staff and development support for patches, hot fixes, bug fixes, etc. 

  • Options within the Full and Limited Support stages are still dictated by the license holder's Support Package tier and require a valid active license.

Notes 

  • Minor versions released after the oldest supported major releases ARE supported.

    • A minor version is any three-digit release. For example: 7.14.1, 7.15.1.

  • Minor versions released before the oldest supported major release ARE NOT supported. 

  • Versions that are no longer supported will receive no assistance from Zephyr Support staff but will retain access to all public Zephyr resources such as: 

  • Updates to the current End-of-Life cycle are made with every major Zephyr release. 

 

The table below provides End-of-Life details of Zephyr Enterprise versions.

The end-of-life date is reached in one year after the last minor release.

Major Version

Support Type

Release Date

End-of-Life Date

8.1.0

Full

July 19, 2024

July 19, 2025

8.0.1

Full

May 10, 2024

May 10, 2025

7.21.1

Full

March 1, 2024

March 1, 2025

7.21.0

Full

January 31, 2024

January 31, 2025

7.20.1

Full

November 29, 2023

November 29, 2024

7.20.0

Full

October 18, 2023

October 18, 2024

7.19.0

Full

September 6, 2023

September 6, 2024

7.18.0

Full

June 16, 2023

June 16, 2024

7.17.2

Full

June 7, 2023

June 7, 2024

7.17.1

Full

May 9, 2023

May 9, 2024

7.17

Full

April 19, 2023

April 19, 2024

7.16

Full

Feb 22, 2023

Feb 22, 2024

7.15

Full

October 8, 2022

October 8, 2023

7.14

Full

September 16, 2022

September 16, 2023

7.13

Full

July 29, 2022

July 29, 2023

7.12

Full

June 24, 2022

June 24, 2023

7.11

Full

May 17, 2022

May 17, 2023

7.10

Full

April 19, 2022

April 19, 2023

7.9

Full

March 14, 2022

March 14, 2023

7.8

Full

February 7, 2022

February 7, 2023

7.7

Full

January 5, 2022

January 5, 2023

7.6

Full

November 19, 2021

November 19, 2022

7.5

Full

October 14, 2021

October 14, 2022

7.4

Full

August 31, 2021

August 31, 2022

7.3

Full

July 30, 2021

July 30, 2022

7.2

Full

June 30, 2021

June 30, 2022

7.1

Full

June 1, 2021

June 24, 2022

7.0

Full

April 28, 2021

April 28, 2022

6.x and earlier

None

 

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