Support and Troubleshooting

  • For troubleshooting instructions, please visit our Support Website where you will have access to Online Help, Videos, Knowledge Base, Community Forums.

  • For Enterprise Edition customers, you can always email support, call support or submit a self-care ticket as well.

Our Support team may ask you to provide a support ZIP file as part of a support case. To learn how to create it, see Support ZIP File.

  • To see the status of the Jira Integration: Zephyr Enterprise addon and get updates on planned maintenance, visit the status page.

Support Section



Ask questions, search for answers, and help others.

Developer Zone

Get more information about our Web Services APIs, ZBots, ZIPs and etc.


View our channel that provides resources and videos to help you understand how Zephyr works. You can also see what's going on at Zephyr here as well.