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Note

In the below scenarios, Zephyr will rollback, and the upgrade will fail:

  1. When the Zephyr server is not stopped, and the user directly run runs the upgrade process
  2. When Zephyr is configured with Tomcat VisualVM memory configuration and then the Zephyr server stopped stops, and the user performs an upgrade process

Once Zephyr is rolled back, all the files inside the Zephyr Installation directory will be removed and in the database ITCC, the DVERSION is still present.

For restoring the attachments in the database, the upgrade is completed for a rollback so that the database will be there and we won't need to restore the database. Uusers sers will have to go and replace the backup zephyrdata Zephyr data folder.

Steps to Upgrade/Install Zephyr when Zephyr is rolled back

  1. Open command prompt as Administrator

  2. Change the working folder to the folder where the Zephyr installer is located. For example:

    Code Block
    cd C:\installers


  3. Type the following command (replacing zephyr_<installer_version>.exe with the file name of the Zephyr installer) and press Enter:

    Code Block
    zephyr_<installer_version>.exe -VzSkipStartupData=true





  4. This will open the installation wizard in GUI mode. Complete the installation process, providing the same
    exact database details as before the upgrade. View and ensure all requirements appearing on the
    screen are available on the system, then click Next.


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