For troubleshooting instructions, please visit our Support Website where you will have access to Online Help, Videos, Knowledge Base, Community Forums.
For Enterprise Edition customers, you can always email support, call support or submit a self-care ticket as well.
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Our Support team may ask you to provide a support ZIP file as part of a support case. To learn how to create it, see Support ZIP File.
To see the status of Zephyr Enterprise and get updates on planned maintenance, visit the status page.